TERMS & CONDITIONS

 

 

RETURNS AND CANCELLATION POLICY

Cancellations or any changes, a minimum 2 days before the ordered experience or surprise & minimum 7 days before an event via info@tinatangi.com or +34 602 688 031. Failure to comply with the cancellation or changes 2-day requirement will result in forfeiture of deposit

*THE FUTHER TERMS & CONDITIONS ARE CONNECTED ONLY WITH PRESERVED ROSES BOXES PRODUCTS THAT WILL BE SOON AVAILABLE ON OUR WEBSITE:

*PRICES:
The prices of our website are shown in euros. According to current legislation, any purchase made from our website will be subject to Value Added Tax (VAT). According to Spanish regulations, we are obliged to issue invoices for orders over € 3,000 (VAT included). The shipping costs will be added in the purchase summary, before making the payment. Tinatangi reserves the right to modify the prices displayed on the site without prior notice. The price of the products will be the one stipulated at all times on our website, except in case of manifest error. Although we try to make sure that all prices listed on the page are correct, errors may occur. If we discover an error in the price of the products you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, the order will be considered canceled and you will be reimbursed in full for the amounts that have been paid. We will not be obliged to supply the product (s) at the incorrect lower price (even if we have sent you the Shipping Confirmation) if the error in the price is obvious and unambiguous and could reasonably have been recognized by you as an incorrect price. The rights recognized by current legislation are safe.

 

*PRODUCT AVAILABILITY:
In principle, all the services of our website are available, unless they are shown as "sold out" in the product file. In the event that the stocks of a product is finished at the time of placing your order and we have not been able to update this information in the store, we will contact you immediately to propose a product with similar characteristics and price or refund the corresponding amount.

 

*TRANSPORT:
Under normal conditions, the transit time of orders received is 24h and 48h for destinations in the island Majorca 4-5 days on Peninsula: Spain. In general terms, 80% of orders received are delivered within 24 hours on Majorca unless the customer specifies another term in the order. If your order is urgent, please contact us at info@tinatangi.com. In order to ensure that your order arrives in optimal conditions we will not serve orders to PO Boxes.

 

*RETURNS & EXCHANGES:
If for any reason you are not satisfied with your purchase contact by e-mail at info@tinatangi.com within a maximum period of 5 working days from the reception of the order, clearly indicating what the problem is. For changes and returns you must take your order and invoice to the nearest Mallorca store and we will give you the solution you need. We will not accept changes or refunds if we have not previously received notification.

*CANCELLATIONS
The maximum period to cancel an order is 24 hours before the delivery date.

*SECURITY IN CARD PAYMENTS
Mallorca accepts payments by credit or debit card (Visa, Visa Electron, Mastercard and Maestro), Pay Pal. To protect the security of payment by credit or debit card, we use secure payment systems. The confidential data of the payment is transmitted directly and in encrypted form (SSL) to the financial institution. When making the payment through secure payment gateway, the system will automatically verify that the credit card is activated for Secure Electronic Commerce. Then it will connect with the issuing bank of the same, which will request authentication and authorization of the operation.

Through PayPal you can pay quickly and securely with your PayPal account or with your credit or debit card (without having a PayPal account), and without sharing financial information with Pastelería Mallorca. Payments are managed entirely by PayPal, so Pastelería Mallorca does not have access to your financial information. Card payments can be used for any type of delivery, either at home or store collection.

*CHECKING PERSONAL DATA
Tinatangi reserves the right to contact its customers and / or carry out certain checks when it deems appropriate, in order to guarantee the authenticity of the personal data provided.

Contact us

Tel: (+34) 602 688 031

As our services are meant to be personalized and tailored to Your own needs, first we would like to hear from you. Tell us about experience that you would like to book or your up-coming special occasion and we will be more than happy to organize it for you! Remember that every single detail can be personalized!

© 2018 by Tinatangi

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